Refund policy
Returns, Refunds & Exchanges
At FoldFresh, we are committed to delivering high-quality products and ensuring every order arrives in excellent condition.
Return Eligibility
Due to hygiene, safety, and product integrity standards, opened or used FoldFresh packages are not eligible for return, refund, or exchange.
To qualify for a return:
- Items must be unused, unopened, and in their original packaging
- Return requests must be submitted within 14 days of delivery
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened packages
- Used products
- Products damaged through misuse, improper storage, or normal wear and tear
- Clearance or final sale items (if applicable)
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@fold-fresh.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If approved, we will provide a replacement, store credit, or refund at our discretion.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected. Refund timelines may vary depending on your financial institution.
Contact Us
For any questions regarding returns or refunds, please contact us at:
support@fold-fresh.com
FoldFresh — "Fresh Clothes. Between Washes."
---
This policy applies to purchases made directly through fold-fresh.com. FoldFresh reserves the right to update this policy at any time. Results and eligibility determinations may vary. This policy does not affect any statutory rights you may have under applicable law.